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January 7, 2021
Question

I have moved from another software and uploaded a journal of those accounts and the paid invoices are showing as outstanding transactions. Can anyone help?

  • January 7, 2021
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1 reply

January 7, 2021

I'm here to help you sort this out, userowen.

 

When migrating to QuickBooks Online, the payments for the respective sales and expense transactions will be separated. This is the reason your paid invoices show in the Outstanding Transactions section. To fix this, we'll have to apply the payments to the invoices.

 

Here's how:

  1. Go to the+ New icon.
  2. Select Receive Payment.
  3. From the Customer drop-down menu, select the name of the customer.
  4. Choose the payment method.
  5. From the Deposit to drop-down menu, select the account you put the payment into. 
  6. In the Outstanding Transactions section, select the checkbox for the invoice your recording payment for.
  7. When you're done, select Save and close.

 

For more information about the process, I suggest checking this article: Record Invoice Payments in QuickBooks Online.

 

I also included an article that'll help you combine transactions so your records match your real-life bank deposit. This is to ensure the amounts are recorded accurately: Record and Make Bank Deposits.

 

Additionally, I recommend viewing our Webinar sessions. This contains video tutorials that can help you boost your skill in growing your business while using the program.

 

I encourage letting us know if you have other concerns or questions. This way, we'll be able to assist you right away.