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November 11, 2023
Question

I have quick books app on iPhone SE2 running ios17.1. I have completely wiped phone x d reinstalled everything. App crashes every time I try to attach a photo to invoice

  • November 11, 2023
  • 1 reply
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1 reply

November 11, 2023

I appreciate you taking the time to perform initial troubleshooting by wiping your iPhone SE2 and reinstalling, extinguisherd.

 

Restarting and clearing the app cache can help resolve any conflicts or corrupted data that might be causing the crash. If you've done doing this, I suggest contacting our dedicated Support Team for a thorough investigation. They will work to identify the underlying cause of the issue and provide appropriate solutions. Here's how:
 

  1. Sign in to your QBO account in a web browser and click on the Help icon. 
  2. Go to the Search function and select Contact Us to connect with a live support agent.
     

In the meantime, I recommend utilizing one of our supported browsers or a mobile web browser. These browsers are optimized to work seamlessly with our system and ensure a smooth user experience.

 

Supported browsers:

 

  • Google Chrome: Version 78 or newer
  • Mozilla Firefox: Version 76 or newer. 
  • Microsoft Edge: version 75 or newer
  • Safari: version 12 or newer (Mac only)

 

Mobile browsers: iPhone / iPad

 

  • OS 11.1 or newer
  • Safari browser. 

 

To learn more about the features supported by the QuickBooks Online mobile app on mobile devices, you can visit this article: Compare mobile app features. This article provides detailed information about the range of features offered by the mobile app.

 

Don't forget to post again if you have further concerns about attaching a photo to an invoice using the QuickBooks app. I'm here to assist you promptly and provide the help you need.