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mpengineering1
May 7, 2019
Question

I have tried to connect my bank account to QuickBooks and it has connected but only shows one transaction for my bank? Update doesn't do anything either? Any ideas?

  • May 7, 2019
  • 1 reply
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1 reply

E
EmmaM
May 7, 2019

Hello

 

Welcome to the Community

 

We just need to ask a few questions to determine why this is happening.

 

What bank is this with?The transaction that pulled through was this a historical transaction?Do you get any error message when you hit on update?

 

Thanks

M
mpengineering1Author
May 7, 2019

Hi 

 

We are banking with HSBC. The transaction that pulled through was something that happened yesterday but when i hit update nothing new comes through (there should be transactions from today) and also the amount showing in the bank account is incorrect. When i hit update there is no error message it just tells me its all updated but obviously it hasn't. Any help would be appreciated. 

T
TaliaI
May 7, 2019

Hello mpengineering1,

 

Were you expecting the last 90 days of transactions to pull through, or were you just wanting transactions going forward from yesterday?

 

Thanks,

 

Talia

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