I keep getting the message ‘we couldn’t validate one or more of your receipts’ but I can’t find anything wrong with the receipts I have uploaded

Hi there, jpmc.

Let me help you turn around this experience by sorting out the error message you encounter in QuickBooks Online (QBO). Thus, I advise signing out and back into your account. Doing this will refresh the connection, and any changes will take effect.

The browser uses cookies and cache to speed up page loading when you come back. However, this might lead to odd behavior that harms QBO's effectiveness and perception. Using a private window makes it simpler to find the issue because it doesn't save any unnecessary files.

To open an incognito window, you can follow these keyboard shortcuts:

• Press keys: Ctrl + Shift + P (Mozilla Firefox & Microsoft Edge browser)
• Press keys: Ctrl + Shift + N (Google Chrome browser)
• Press keys: Command + Shift + N (Safari browser)

If you can upload the receipts without any problem, I suggest deleting your browser cache to refresh the system. If the issue persists, I recommend using other supported browsers. This way, we can identify if this is a browser-integrated issue.

Once sorted out, you can refer to these articles that will help you with categorizing your transactions, and reconcile them to ensure your books are balanced:

• Categorise and match online bank transactions in QuickBooks Online
• Reconcile an account in QuickBooks Online

Let me know if you have more questions or concerns about uploading receipts. I’m always here to help. Have a great day!