I'm having trouble connecting paypal to quickbooks for invoice payments. The inital connection is made but then with the next steps i get spinning wheel forever?

I've got your back, kerry.

Thanks for bringing this to our attention. I'll provide some troubleshooting steps and point you in the right direction so you can connect to PayPal seamlessly.

Before anything else, have you encountered any errors when trying to make the connection? This way, I can look here at my end to see if there are reported issues about this.

In the meantime, we try using a private window to determine if this is a browser-related issue. Sometimes, too much historical data can cause discrepancies that affect the view and performance of your QuickBooks.

You can use either of these keyboard shortcuts to open an incognito window depending on your browser:

• Google Chrome: Ctrl + Shift + N
• Safari 11 or newer: ⌘ + Shift + N
• Mozilla Firefox: Shift + Ctrl + P
• Microsoft Edge: Ctrl + Shift + N

If you're able to connect to PayPal, you can return to your original browser and clear its cache, not the cookies to start fresh. You can also use another supported, up-to-date browser that is already installed to narrow down the results.

If you continue to get the same results, recommend reaching out to our Customer Care Support Team. They have tools to view your account securely and create a case ticket if needed.

Here's how you can reach out to them:

1. Go to Help (?).
2. From the Search tab, click Contact Us.
3. Please enter your question and select Continue.
4. Review and Select from the following: Have us call you or Chat with us.

In addition, you may still be able to download your transactions from your bank's website and manually upload them into QBO. Please see this article for the detailed process: Manually upload transactions into QuickBooks Online.

If there's anything else, you need help connecting your bank or PayPal. We're always here to guide or assist whenever you need help. Take care always.