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Apr 13, 2021 8:59 AM UTC
Question

I’m trying to send an invoice. The app keeps saying invoice sent but it’s not sending? Not had this trouble before....

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1 reply

Apr 13, 2021 9:19 AM UTC

Hello Scott-hickey7-gm, 

 

Welcome to the Community page, 

 

Can you try clearing the app data and seeing if that resolves your issue you are having.  

 

Clear app data-

  • in Quickbooks Online app:
  • Android: From: button, select settings, then select Refresh Data, and then choose Yes. 
  • In your device settings:
  • Andriod: settings>apps (varies by device)>Quickbooks app from the list>storage>clear date 

IOS: from the MENU ☰, select Help & Feedback, click Refresh data, and then select Refresh

iOS: from your device's settings, select General iPhone storage and choose an app that's taking up a lot of space. Then click the Offload app 

 

If you still have issues after trying them steps then let us know.