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droogie
June 25, 2021
Solved

I’m unable to download my Intuit invoices from my Account Manager.

  • June 25, 2021
  • 1 reply
  • 0 views

Clicking on Export to pdf does nothing on Mac, PC or phone, in Firefox, Chrome or Safari (the link changes to 'Loading...' then just back to the Export link.

 

Tech support tried yesterday with screen share but no luck after 30 mins and they've not got back to me since then.

 

It's quite ironic that the only invoices missing from my accounts are now the ones for my accounting software!

Best answer by GeorgiaC

Hi heather-heatherr

 

Thanks for posting - could you check that you have pop-up blockers disabled on your web browser? 

 

If you're unable to download following this please reach back out to our support so that we can send these over to you directly in the meantime. 👩‍💻

1 reply

G
GeorgiaCAnswer
June 25, 2021

Hi heather-heatherr

 

Thanks for posting - could you check that you have pop-up blockers disabled on your web browser? 

 

If you're unable to download following this please reach back out to our support so that we can send these over to you directly in the meantime. 👩‍💻

D
droogieAuthor
June 25, 2021

Thanks, I tried turning pop up blockers off but still nothing. Support managed to email them to me though. Thanks.

J
jamespaul
June 25, 2021

Hello, Heather. 

 

I appreciate you doing what you can to resolve the invoice export issue. I'll point you to the right direction so you'll be able to get your invoices. 

 

As what GeorgiaC mentioned, you'll want to follow up with our support regarding the invoice download request. In case you don't have the link to the chat support, here's how to reach them: 

 

  1. Click the Assistant button.
  2. In the chat box, type "Talk to a human." 
  3. When prompted, type it again or enter something like "follow up with the previous case."
  4. Click I still need a human.
  5. Select the Message an agent button. 

 

If you still have your previous case number, you'll want to give it to the next available agent. They'll read through the notes and provide updates about the issue. 

 

After getting all of your invoices, do you need help categorising your transactions or payments? Feel free to use this article as a guide: Categorise transactions in QuickBooks Self-Employed.

 

You're more than welcome to reply here if you have other questions about your invoices or your Self-Employed account. I'm here to help. 

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