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January 28, 2021
Question

I recently changed the income and stock accounts for most of the products. However i see previous entries didnt change, how do i solve this

  • January 28, 2021
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1 reply

MarsStephanieL
January 28, 2021

Hi there, @amkihenjo.

 

Allow me to help you find out why you're still seeing the previous stock's income account after assigning a new one.

 

Normally, if you've changed the income accounts on the stocks, it will update right away after saving it. The previous sale or transactions will also be transferred to the new stock's  income account. Base on your concern, you may need to perform the browser troubleshooting method. This is done to eliminate any data issues that may have caused this. I'd be glad to help you through the process.

 

You can begin with logging in to QuickBooks Online (QBO) using an incognito browser. Then, try to update the income account of the stock. If it has updated the new income account, you can go back to the regular browser and clear the cache. This is done to delete the cache files that cause unusual QBO responses. If the issue persists, you can use another supported browser instead.

 

  • Command + Shift + N for Safari.
  • Ctrl+ Shift + N for Google Chrome.
  • Ctrl + Shift + P for Mozilla Firefox and Microsoft Edge.

 

Once everything is good, you can check the sales of your stocks. Run a Quick Report on the newly assigned income accounts to do so. This is how it looks like:

 

 

I've included this article for your future task when you're ready to track your business financials: Run reports in QuickBooks Online.

 

You're always welcome to reply in the comment section if you have other questions. I'd be happy to lend a helping hand. Wishing you the best!