I usually send my invoices through WhatsApp and customers have had no problem. However, this month they can’t seem to open them

Hello helen-maguire81-!

I understand that it is important that you'll be able to send invoices to your customers. I'm here to help you in fixing why they are unable to open them.

We'll encounter unusual behavior if the browser has issues. You'll want to advise them to copy the link that was sent on WhatsApp and use an incognito window in opening it. Incognito won't save your browsing history which can result in an error.

These are some of the shortcut keys:

• Google Chrome: Ctrl + Shift + N
• Safari 11 or newer: ⌘ + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P

Also, it's best if they can clear the cache and make sure they are using a supported and up-to-date browser. This can fix any browser-related issues, too.

Here are some of the articles you'll want to check. These will show you how to record invoices payments and how to send progress invoices:

• Record invoice payments in QuickBooks Online
• Set up and send progress invoices in QuickBooks Online

Leave a comment below if you need more help with your invoices. I'll be here to help.