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georgehezy10-hot
September 15, 2023
Question

I’ve been paid an invoice and quickbooks have charged me for the exact amount help!

  • September 15, 2023
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

JessT
JessT
September 15, 2023

Hi georgehezy10-hot,

 

Welcome to the QuickBooks Community! I'm here to help you with your invoice and the payment situation you mentioned. However, could you please provide more details about the scenario? Are you saying that you processed an invoice payment, but instead of your customer being charged, you were charged? Thanks in advance.

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georgehezy10-hotAuthor
September 16, 2023

Hi Jess thanks for getting back in touch, I’ve been paid an invoice and the money was in my account for a short time, then a transaction was taken out my account for the same amount that the customer paid me with the same details as the reference on the invoice that was sent out to customer.

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LollyNino_C
September 16, 2023

Hello there, George. I appreciate you for getting in touch with us about getting charges in QuickBooks Online (QBO). I'm here to make sure your concern will be addressed properly, so let's have your account checked with the right support.
 

 

There are certain charges you may encounter to your credit card or bank about your invoice payment. With this, Intuit gives you the option to check where it’s coming from and why. We can open this article to view steps on how to perform the process: Understand Intuit charges on your credit card or bank statement.

 

If you have further questions about this, you can contact our support team for further details. They have the necessary tools to check and track your charges. 

 

  1. Sign in to your QuickBooks Online company.
  2. Select Help (?) at the top right.
  3. Select or type Contact Us.
  4. Enter your concern, then select Let's Talk.
  5. Choose a way to connect with us Start a chat or Get a callback.

 

You can check out this article for our most updated contact information and scheduled hours: Support hours and types.

 

I've also attached an article you can use to refund the customer's credit card in QuickBooks: How to correct a customer's credit card payment that was processed twice by mistake.

 

 If you have any additional questions about the payments, please feel free to hit the Reply button. Have a great day ahead. 

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