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info-saxon-es-co
June 9, 2022
Question

I’ve completely lost trust with this software in regards to if and email with an invoice or estimate has been sent.

  • June 9, 2022
  • 1 reply
  • 0 views
The desktop and app often contracted each other on whether an email has been sent or delivered. Today I sent 2 invoices to the same customer, desktop said both have been delivered, the customer then tells me they only have 1. I checked the app and the app said only one was sent.

1 reply

C
ChristineJoieR
June 10, 2022

Hi there, @info-saxon-es-co.

 

I understand your feelings about the unreceived email invoice. I'm here to assist you in resolving this error you encountered in QuickBooks Online.

 

To help your browser works smoothly, I suggest performing troubleshooting steps by following the instructions below:

 

1. Refresh or restart your browser.

2. Log in to your account and try to open QuickBooks in an incognito or private browser. You can use these keyboard shortcuts to launch a new private window:

 

  • Google Chrome: press Ctrl + Shift + N
  • Mozilla Firefox: press Ctrl + Shift + P
  • Safari: press Command + Shift + N

3. If it works fine, go back to your original browser and clear its cache to start fresh. You can also use another supported and up-to-date browser to narrow down the result. 

 

After that, let's send another invoice to see if they've already received it.

 

 Furthermore, please check the email status to see if it is Delivered or Undelivered. Go to this article to check the email status in QuickBooks Online.

 

Alternatively, check out this article on help customers unable to pay for an invoice you send: What to do if customers can't pay their invoices online. 

 

Feel free to comeback for an additional assistance with your client's statements. I'll get back to you as soon as I can. Have a great day 

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