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Dec 29, 2019 6:01 PM UTC
Question

I’ve created the invoice loaded my tide details but there not appearing on the invoice

Original commenter did not share additional details

1 reply

Rose-A
Dec 29, 2019 6:44 PM UTC

Hey there, pristineclean4yo.

 

We haven't received similar issues reported. For now, let's open your account in a Private mode and see if it works for you. This method prevents cookies from being stored on your computer, making it a great place to identify browser problems.

 

Use these keyboard shortcuts depending on the browser you're using:

 

  • Google Chrome: press Ctrl + Shift + N.
  • Mozilla Firefox: press Ctrl + Shift + P.
  • Internet Explorer: press Ctrl + Shift + P.
  • Safari: press Command + Shift + N.

If you're able to see the details on your invoice, clear the browser's cache. This removes the history or log of sites so you can start with a clean slate.

 

The following resources are good references for creating an invoice:

 

If you have any other issues or concerns, please let me know by dropping a comment below. I'm always here to help.