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October 17, 2023
Question

I've noticed that many invoices that have originally been set up as Direct Debits, fail to process as Direct Debits and switch back to manual payment method.

  • October 17, 2023
  • 1 reply
  • 0 views
My GoCardless is correctly integrated with Quickbooks so there are no issues on that end. Just in case, I have already approached GoCardless with this and they have assured me that there is no issue on their end. When I create an invoice I check to make sure that the Direct Debit option is ticked off. However many times I've realised that the payment is still overdue for a long period on these invoices, so when I open up the invoice to check what the problem might be, it has reverted back to the manual payment method (let customer pay by card). I'm not sure why this is happening but it is causing issues as I'm not getting paid from customers in time. Can anyone help?

1 reply

October 17, 2023

Hi usersandy-aujla, thanks for joining the Community

 

Do the mandates for the customers show active both in QuickBooks and GoCardless? You can view and manage the status of the direct debit mandates in QuickBooks by navigating to the Gear > All lists > Direct debit mandates > View mandate status. 

 

Please also specify whether the impacted transactions are all entered manually, or if any were created automatically via recurring transaction templates. Thanks 🙂