I’ve paid my subscription but it’s not letting me invoice or confirm a customer has paid. How can I make it work

It's good to have you here in the Community space, Sam. Let's work together to ensure you'll get to invoice your customer and confirm their payments in QuickBooks Online (QBO).

Before anything else, did you receive any error messages when creating an invoice or confirming customer payments? If so, could you provide the error message you've encountered? This will help me identify the issue and its fixes.

In the meantime, I suggest using a private window, which doesn't store temporary files. Sometimes, QuickBooks can have browser issues due to poor configuration. Browsers use cache and cookies to load web pages faster on subsequent visits, but this can occasionally result in unexpected behaviour that impacts the views and performance of QuickBooks Online (QBO).

To open an incognito window, you can use the following keyboard shortcuts:

• Mozilla Firefox & Microsoft Edge: Press Ctrl + Shift + P
• Google Chrome: Press Ctrl + Shift + N
• Safari: Press Command + Shift + N

If you continue to experience the same result, I suggest utilising other supported browsers. This will help us identify if the issue is specific to your current browser.

Moreover, you may consider exploring this article to learn how to personalise and add specific info to your sales forms: Customise invoices, estimates, and sales receipts in QuickBooks Online.

I'm all ears and ready to provide further support with your sales forms, running reports, and anything else you need help with. Just leave your reply below, and I'll be right with you.