I’ve paid my subscription but it won’t let me send an invoice

Hi there, @hello209.

I'm here to assist you with resolving the issue you're facing regarding your subscription and sending invoices.

It's possible that there might be a delay in processing your subscription. Give it some more time and try again later. You can refresh the page by pressing the F5 key or using your browser's refresh button. You may also review your account status by following these steps:

1. Sign in to QuickBooks Online (QBO) as a primary admin.
2. Go to the Gear icon, then Account and settings.
3. Select Billing & subscription.
4. Review the information in each section.
5. To view payment history: In the QuickBooks Online tile, select View payment history. Your billing history shows the last 6 months’ bills.

Additionally, errors can occur due to temporary glitches. Cached data can also interfere with the proper functioning of web applications. These files are stored to help websites load faster when you revisit them. Clearing them will do the trick.

First, let's try accessing your account through an incognito window to rule out the possibility of a webpage issue. You can refer to these shortcut keys to open an incognito window in all supported browsers:
 

• Chrome: Ctrl + Shift + N
• Firefox: Ctrl + Shift + P
• Safari: Command + Shift + N

If it works, you may have accumulated too much historical data in your browser. I'd recommend clearing its cache so you can access QuickBooks with a clean slate. You can also use a different supported browser to see if the issue persists.

Additionally, this article offers guidance on initiating your QBO journey and making necessary adjustments to settings: Get Started with QBO.

Please come back whenever you need additional assistance in accessing your account. The Community is here to help you anytime. Stay safe and be well!