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Itsmith
February 12, 2021
Question

I went to invoice last night and the Google calendar connection is not working - all of my chargeable time is in there - any ideas when it’s coming back

  • February 12, 2021
  • 1 reply
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Original commenter did not share additional details

1 reply

C
ChristieAnn 11
February 13, 2021

Hi there, Itsmith.

 

Thank you and welcome to QuickBooks Community. I'll share steps to ensure that the google calendar connection will come back to continue running with your business. 

 

It could be that there's a delay with the connection on the app. To isolate this, I recommend re-establishing a new connection with Google calendar to ensure that you get the most recent version of the application. To start with, you'll need to go to the Apps menu.

 

Here's how:

 

  1. Click Apps in the left navigation menu.
  2. Select Find Apps section. Then, click the Browse Category drop-down menu, select Sync Data.
  3. Search for Invoice with Google Calendar, then select the App.
  4. Click Get App Now and complete the following on-screen instructions.

 

 

 

 

Please refer to this article to see additional information on how Google calendar imports your calendar events to your invoices so you can bill for your work: How to set up and use Invoice with Google calendar.

 

You can also click this article to view various details of how Google Calendar works and how to remove QuickBooks customers from Google contacts once you disconnect the app: Invoice with Google Calendar FAQs.

 

Let me know how it goes by leaving a reply below. I'm always here to help you further with Google calendar in QuickBooks Online.

I
ItsmithAuthor
February 13, 2021

In checking and from a search the attached was found and it seems there is a QB back office tech team on the case - can I be added to any updates on this case number - desperate to get invoices raised and don’t want to go back to drafting them up line by line when Google calendar has all the info.

Ive tried all the checks several times and deleted and added again the app in the hope it had been fixed but no luck so far - there are lots using this app and I’m guessing at the end of the month there will be many more calls

AlcaeusF
AlcaeusF
February 13, 2021

Hi there, @Itsmith.

 

I appreciate you for getting back to us here in the Community. I'm here to share some information about the case you saw from the other thread.

 

As of now, the ongoing investigation is applicable for users using the Canada and United States version. Since you're using QuickBooks UK and the problem persists, please proceed with contacting our Customer Support Team. 

 

This way, they can securely access your account and provide further assistance to the issue. In case you'll need the steps, here's how: 

 

  1. Click the Help option in the upper-right corner.
  2. In the search bar, type in Contact Us then hit Enter.
  3. Select Contact a human. 

 

For additional reference, you can use the following article to view answers to commonly asked questions about Invoice with Google Calendar: Invoice with Google Calendar FAQs.

 

Drop me a comment below if you have any other questions about the integration. I'll be happy to help you some more.

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