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C
Colin_Four_Ferry
October 27, 2022
Question

If I void an invoice that has been emailed to a customer but not yet paid will they receive an update letting them know it has been voided.

  • October 27, 2022
  • 1 reply
  • 0 views
We have recurring invoices that are sent out monthly to customers for rent. one of the properties is now being sold and rent is being sorted as part of the settlement. the invoice for the next month went out before we cancelled the recurring postings. If I void the invoice will the customer be automatically updated or will I need to confirm it with them separately?

1 reply

A
Ashleigh1
October 27, 2022

Hello Colin _ Four_Ferry,

 

 Welcome to the Community page, 

 

If the invoice was sent through online delivery it will show as zero amount once the customer opens the invoice but they wouldn't necessarily receive any notification. If the invoice was sent through pdf it will not be affected. 

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