Can someone please try importing the sample data which is given in the instructions? The Memo column goes into the 'message on statement'box. It's not something I am doing wrong, I think it is an error with the software. If someone could check though, that'd be great.
@PGVicky
Utilize the trial period of this 3rd party importer tool. Did you see any difference?
https://transactionpro.grsm.io/qbo
The template seperates memo/message and private note
| BillAddrCountry | ShipAddrLine1 | ShipAddrLine2 | ShipAddrLine3 | ShipAddrLine4 | ShipAddrCity | ShipAddrState | ShipAddrPostalCode | ShipAddrCountry | PrivateNote | Msg | BillEmail | BillEmailCc | BillEmailBcc | Currency | ExchangeRate | Deposit | ToBePrinted | ToBeEmailed | AllowIPNPayment | AllowOnlineCreditCardPayment | AllowOnlineACHPayment | ShipAmt | ShipItem | DiscountAmt | DiscountRate | TaxRate | TaxAmt | DiscountTaxable | LineServiceDate | LineItem | LineDesc | LineQty | LineUnitPrice | LineAmount | LineClass | LineTaxable |
| | 110 Main Street | Suite 2000 | | | Dallas | TX | 99875 | | Special Handling | Thank you for your order! | [email address removed] | [email address removed], [email address removed] | | | | 0 | N | Y | N | N | Y | 12 | Shipping | | 0.02 | | | Y | | MP3 Player | Blue MP3 Player | 2 | 55 | | | TAX |
| | 110 Main Street | Suite 2000 | | | Dallas | TX | 99875 | | Special Handling | Thank you for your order! | [email address removed] | [email address removed], [email address removed] | | | | 0 | N | Y | N | N | Y | 12 | Shipping | | 0.02 | | | Y | | Leather Case | Leather Case | 2 | 10 | | | TAX |
| | 110 Main Street | Suite 2000 | | | Dallas | TX | 99875 | | Special Handling | Thank you for your order! | [email address removed] | [email address removed], [email address removed] | | | | 0 | N | Y | N | N | Y | 12 | Shipping | | 0.02 | | | Y | | Gift Cards | Gift Cards | 2 | 5 | | | TAX |