In the last couple of weeks none of my customers can open the invoice to view my bank details so they can make a payment? It worked fine before and now nothing??

Hello there, seanoades-hotmai.

I'm here to make sure your customer can open the invoice.

I suggest telling your customers to access the View invoice link via a private browser, This is o determine if this has something to do with your browser's cache.

Use these keyboard shortcuts based on the browser you're using:

• For Firefox or Microsoft Edge, press Ctrl + Shift + P.
• For Chrome, press Ctrl + Shift + N.
• For Safari, hold down Command + Shift + N.

If it works in incognito, your customer needs to clear the cache of their regular browser. This removes the history or log of sites so you can start with a clean slate. Otherwise, they can use another supported browser as an alternative.

If the issue persists, I suggest contacting our Customer Care Support Team to have this better checked. They have more tools to investigate the cause of the issue.

Keep me posted how this work. I want to make sure this is taken care of.