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A
Adminmomo
March 20, 2019
Question

incorrect cis calculation for invoices with a discount

  • March 20, 2019
  • 2 replies
  • 0 views

Hi

I have a problem with CIS invoices which have a discount applied to them. We have a customer with CIS. Since January the 28th my invoices produced to him are not correctly calculated by quickbooks. I didn't notice it, the customer noticed it - a whole month later! Very embarrassing!!

 

So let me explain:

The invoice consists of codes with set prices, then I need to show materials we used. Until 27.1.19 all good and invoices were correctly calculated with vat as well.  But since 28.1.19 quickbooks calculates the discount of 30% not only to the set prices but to Material cost as well. Which is not correct!  Yesterday I spent over almost 3 hours on a chat to a lady at quickbooks and she couldn't help me either. At the end she told me to manually enter the less CIS. But that is not accebtable. This would take me forever for the workload I have.

 

Does anyone else have that problem?

 

2 replies

T
TaliaI
March 20, 2019

Hello Adminmomo,

 

Welcome to the Community - thank you for your question!

 

Could you please send a screenshot of one of those invoices as an example (from the create screen) so we can duplicate this on our test account?

 

Thanks,

 

Talia

A
AdminmomoAuthor
March 21, 2019

Hi

 

Please find attached an invoice wich was wrongly calculated. I will do another attachment as well with one correctly calculated.

 

Thanks for looking into this.

 

M.

A
AdminmomoAuthor
March 21, 2019
And here is one which is correct.
T
TaliaI
March 20, 2019

*Cutting out any confidential info of course.

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