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A
AlfonsoCalabia
February 28, 2021
Question

Incorrect currency conversion rate in "Snap Receipt"

  • February 28, 2021
  • 1 reply
  • 0 views

Hello

When creating an expense from an Snapped Receipt in a foreign currency (for example EUR) the currency updates properly when selecting the payee, but the exchange rate is set to 1 and it has to be manually edited in the expense after that.

Is there any way to have the correct exchange rate automatically? It works well with manually created expenses, but not with expenses from a "Updated Receipts"

Many thanks

Alfonso

1 reply

IamjuViel
IamjuViel
March 1, 2021

Hello there, @AlfonsoCalabia.

 

Let's make sure that your QuickBooks software is updated to the latest version. This makes sure that the program displays the latest  foreign exchange rate and downloads needed patches to resolve unexpected behavior.

  1. Open QuickBooks.
  2. Choose the Help menu.
  3. Select Update QuickBooks.
  4. From the Update Now tab, click the Get Updates button

Once completed, make sure to restart QuickBooks to ensure that all components are updated.

 

However, if you're still getting an incorrect exchange rate, let's run the the Verify and Rebuild tool to isolate this unexpected behavior. This is a built-in tool that auto-detects and auto-fix data damage issues within QuickBooks.

  1. Open your QuickBooks company file.
  2. Choose the File menu.
  3. Select Utilities.
  4. Click Verify Data.
  5. Pick OK when you see the message QuickBooks detected no problem with your data. You may continue using your company file.

Once the Verify finds an issue with your QuickBooks data, you will be prompted to Rebuild Now or View Errors.  You can refer to this article for more detailed steps: Verify and Rebuild Data in QuickBooks Desktop.

 

Get back to us here any time if you have other questions or concerns. I'm always here to help.

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