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The Property Chap
August 15, 2020
Question

Invoice issue

  • August 15, 2020
  • 1 reply
  • 0 views

I have been working for a customer for over a year and since they changed the invoice e-mail address it appears that they are no longer receiving my invoices through QuickBooks.

I have done a test estimate to myself and that has been received. I have also had no other issues with other people receiving invoices and estimates through QuickBooks. I am currently having to print out the invoices and manually send them through outlook to the same e-mail address held in QuickBooks and they receive it. Anyone have any ideas what the issue maybe?? It is incredibly frustrating.

 

1 reply

AlcaeusF
AlcaeusF
August 15, 2020

Welcome to the Community, @The Property Chap.

 

If the customer's new email address was entered correctly in QuickBooks Online (QBO), they should receive the invoice sent. To isolate this, try signing into your QBO using a private browser (incognito). This will help us check if the browser may be already full of frequently accessed page resources, causing some unusual responses

 

Here's how:

 

  • Press Ctrl + Shift + N (Google Chrome).
  • Ctrl + Shift + P (Firefox).
  • Control + Option + P (Safari).

 

Once logged in, try to send/email the invoice again to double-check. Here's how:

 

  1. Open the invoice in QBO.
  2. Click the drop-down menu at the lower right, then choose Save and send. 
  3. Make sure all the information in the email is correct.
  4. Hit Send and close.

 

For more information, refer to this article: Send an invoice.

 

If it's successful, return to your default browser and perform a clear cache to refresh the system. However, if the issue persists, try using other supported browsers.

 

Please let me know if you have any other issues or concerns, and I'll get back to you as quickly as possible. I'm always here to help. Have an amazing rest of the day!

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