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February 19, 2022
Question

Invoices are not showing on phone app. How can I sort this? Just showing a page saying create invoice. I've used the app for years and never had this issue.

  • February 19, 2022
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

JenoP
February 19, 2022

Let's get this working so you can see your sales data again, alex-afelectrica.

 

Can you also tell us if you're having the same issue when logging in to your account on the web version? 

 

If you're only getting it in the mobile app, make sure you're using the same credentials you used when signing in on a web browser. You can also click the "I forgot my User ID or password" link in the app.

 

Then, follow the instructions on the email to reset your password. You can also refresh your data in the mobile app if you're already using the correct login details. Here's how:

 

iOS

 

  1. Go to Menu ☰ and tap Help & Feedback.
  2. Tap Refresh Data.
    Note: A message appears “Caution. If there was a problem getting your latest QuickBooks Online data, you can refresh it now. It may take a few minutes.”
  3. Tap Refresh to confirm.

 

Android

 

  1. Go to Menu ☰ then tap More Options ⋮.
  2. Tap Settings then Refresh Data.
  3. Tap YES to confirm.

 

Aside from that, you can also restart your device and log back in. Then, check if you can now see the invoices in the mobile app. 

 

I'd also like this article for you to see the list of all available features in the app, depending on the device that you're using: Compare Mobile App Features .

 

Don't hesitate to always ask questions if you need anything else from us. We'll make sure to help you sort them out.