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contact59
July 19, 2022
Question

Invoices not sending

  • July 19, 2022
  • 1 reply
  • 0 views
Despite a year of issues and constant messages with quickbooks I still have problems with invoices not being sent by email. For some reason invoices will not send to certain email address and some of those which have been delivered say they haven't been sent. 
 All I get from quickbooks is a weekly automated email stating that its being looked into and a current workaround. This is not helpful at all.
This is having a massive affect on my business.  
Its been well over a year what has this not been fixed ?
 Is anyone having the same issues ?

1 reply

K
Kurt_M
July 19, 2022

Hello there, @contact59.Know that this is not the experience we want you to have, @contact59. 

 

As I check here on my end, Our engineers are still working on a fix, so you'll be able to send your invoice to your customers successfully. Rest assured that once there's an update about the investigation, you'll be one of the people that we will inform as soon as possible.

 

For now, you can consider using the existing workaround where you'll export the invoice to a PDF file and then manually send it to your customer outside QuickBooks Online using Gmail. If you wish to continue with this method, these are the steps:

 

  1. Access your QuickBooks Online company.
  2. On the left navigational bar, go to Sales tab, and then select Invoices.
  3. Locate the invoice that you would like to send to your customer.
  4. Open the invoice, and then click the Print or Preview button.
  5. Select Print or Preview, and then click Download.

 

In addition, you can also check this article for other available solution so you can successfully send your invoice to your customers in QBO: 3 solutions for you when customers aren't receiving your emails.

 

You may also visit this article in case you'd like to run a report for invoices that are due on a specific day in QBO: Report of invoices that are due on a specific day.

 

Know that you can get back to me anytime if there's anything else that you'd like me to assist you with, @contact59. I'd want to ensure that you are to do specific tasks in QuickBooks with ease. I appreciate your patience. Take care, and have a nice day!

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