Skip to main content
S
SamanthaGarstin
April 12, 2024
Question

Invoices returned with an error.

  • April 12, 2024
  • 1 reply
  • 0 views

Hello,

 

Recently every time I email a receipt or invoice over I get an error message back....

 

Your expense receipt was included in the email body or your attached receipt was too small. Kindly note that the size of the attached image should be at least 45 KB.

 

I have not changed the way I do this, and have been sending invoices from my email inbox for the last 2 years with no issues, and they are the same types of invoices I have always sent.

 

They are just not being accepted now and this happens every time. Please help. 

 

Best Wishes 

 

Samantha

1 reply

C
CharleneMaeF
April 12, 2024

Hi there, Samantha. I understand the importance of emailing your invoices over to QuickBooks Online. Allow me to share insights about this matter.

 

I've checked our system and found out that there's an ongoing investigation related to the error messages you encountered when the transactions were returned to your email. 

 

Our engineering team is actively working to fix the issue as soon as possible. To ensure you'll be added as one of the affected users and get notified once the error is resolved, I recommend contacting our QuickBooks Support representative. Here's how:

 

  1. Go to the Help (?) icon at the top.
  2. Select the Search tab and then Contact Us.

  3. Enter INV-100438 on the What can we help you with? field, then click Continue.

  4. Decide how you want to connect with us.

 

You can also check out our support hours to ensure the representative can assist you on time.

 

In the meantime, you can manually import the transactions directly into QuickBooks Online. Here's how:

 

  1. In QuickBooks, go to Transactions. 
  2. Select Receipts. 
  3. Choose Upload from computer.

  4. Look for the receipt or bill and hit Upload. Each file should only contain a single receipt or bill. 

 

For more details, please see this article: Upload your receipts and bills to QuickBooks Online.

 

I appreciate your patience as we work through this. If you have any other concerns or questions about managing your expense transactions, please don't hesitate to add a comment below. I'll be glad to help you out.

Terms & ConditionsAccessibility statement