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christina-bumpto
March 13, 2024
Question

Invoices won’t send

  • March 13, 2024
  • 1 reply
  • 0 views
Invoices on my Quickbooks will not send as it says I need to confirm the email address is correct. It is correct and I have tried others in an attempt to make it work but it will not send anywhere and it is very frustrating!

1 reply

Nicole_N
Nicole_N
March 13, 2024

I can see that you did everything you could to fix the issue, @christina-bumpto, and I appreciate you for that. 

 

Aside from confirming the correct email address being entered, another possible reason is that there might be a temporary issue with the recipient's email server. To verify, ask your customer if there are any issues with their email provider. This is to check if there system blocked any incoming emails from QuickBooks Online (QBO).

 

If everything's fine on their end, your browser might be causing the problem. With this, let's open your QBO account using a private (incognito) window if you haven't done it yet. This helps isolate the issue since it doesn't store data in the cache. To save time, utilize these keyboard shortcuts:
 

  • Safari: Command + Shift + N
  • Mozilla Firefox: CTRL + Shift + P
  • Google Chrome: CTRL + Shift + N
  • Microsoft Edge: CTRL + Shift + N

 

Once logged in, send your invoices again. If it works without issues, you can then return to your regular browsing history and clear its cache. Otherwise, use other supported browsers for alternatives. 

 

After the invoices are sent, learn how to receive and record invoice payments if the customer paid for them. 

 

In case you want to personalise and add specific info to your sales forms, check out this link: Customise invoices, estimates, and sales receipts in QuickBooks Online.


I'm all ears if you have any follow-up questions about sending invoices in QuickBooks. Simply leave a reply below and I'll surely get back.

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