Invoicing - Change wording of 'ship to'

Hello Agouti,

There is no way to change that header. The workaround would be to create your own invoice template - please find attached an article on how to create your own template and import it here.

Please let us know if you have any further questions.

Thanks,

Talia

We're an electrical contractor company with the same issue. Sales and installation is done at different project locations often for the same customer.

We resorted to using 1 of the 3 available custom fields on forms as 'Job Location'. The good is, unlike 'ship to', the field can be used in reports to, for instance, see all the work done at specific locations. The bad is it's limited to like 25 characters so we've resorted to street address only and truncated when too long. Manually entering it can lead to typos which requires even more time to manually track down and fix. And you still end up needing 'ship to' for proper sales tax anyway.

We're now attempting to use quickbooks built in 'location' field which has to be enabled in the settings. The good is there is no character limit, locations get saved in a drop down menu for future reuse, and they can be used in reports. The bad is, there's no way to include the location field on customer forms so we're still forced to use 'Job Location' custom field as detailed above, and it can't be used for sales tax so we're still forced to use 'ship to'.

It's lame. How are service companies and contractors handling this?

I agree, it is not very professional to have the field say "ship to" address when it is obviously a "service" address. In Quickbooks desktop I was able to change it, but not in Quickbooks Online. We are an HVAC contractor and are just putting up with it until I can take the time to do a custom template. 

Hi there, BBOURKE.

We haven't received an update from our Developer Team about changing the Ship to field on the invoice.

You may consider submitting a request about the feature that you want. Here's how to send feedback within your QuickBooks Online company file.

1. Click the Gear icon at the top, then Feedback.
2. Enter your comments or product suggestions.
3. Click Next to submit feedback.

Your valuable feedback goes to our Product Development team to help improve your experience in QuickBooks.

If there are new functions, they'll post them via our Firm of the Future website. You can browse this guide and check the latest: QuickBooks Online new features and improvements—February 2022.

Don't hesitate to post again if you have other QuickBooks concerns. I'll be right here to help you whenever you have follow-up questions about changing the Ship to field.