Invoicing & due dates with QB & GoCardless
Hi!
I received an email on the 31st March 2022 regarding the 'new' customer DirectDebit charge dates linking to the due date you place on invoices within the QB system.
See attached email below.
My query is that this does not seem to be the case.
I duly revised all my invoice 'due dates' from the 28th of the month to the 1st of the month but after inspecting my GoCardless account I see that the customers were only charged today and payment is due on the 6th.
It was quicker the way I originally set it up with a 28th of month due date and customers charged on or around the 1st of the month. Last month we were actually pid on the 1st of the month by GoCardless.
Can anyone shed any light on this or be able to tell me that going forward the money will be charged on the due date as stated in the email.
It's confusing for customers and hard to communicate accurately when monies will be taken. Our customers have shown us loyalty by committing to being invoiced but also need a little bit of consistency and stability regarding when payments leave their accounts. Especially in these straightened times when people are trying to budget responsibly.
Many thanks in advance
Matthew
| Improvements to getting paid with GoCardless |
| Hello , We’ve recently made some improvements to our product to help you get paid faster. Previously your customer was typically charged 3 days after the invoice due date. Thanks to the new changes, your customer’s account will now be charged on the invoice due date rather than after the due date, and you should see the payment in your account typically within 2 days. If you have any questions, please contact our team on 0[removed]. Thanks, The Quickbooks Team |