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Wadey1
April 11, 2023
Question

iOS app crashing

  • April 11, 2023
  • 2 replies
  • 0 views

Hi, I’ve just signed up to QuickBooks. To say it’s not been straight forward as I was hoping is an understatement. The app every time I click add transaction it crashes. I’ve tried uninstalling then reinstalling and that doesn’t help. Any advice that may help is much appreciated.

2 replies

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Ashleigh1
April 11, 2023

Hello Wadey1, Welcome to the Community page, please can you try to update the app to the newest version and reset the app data. Refreshing the date in the app, ios 1. Go to menu (three lines going down in a line) and tap Help & Feedback 2. tap Refresh Data. Note: A message appears "Caution. If there was a problem getting your latest Quickbooks \Online data, you can refresh it now. It may Take a few mintues" 3. Tap Refresh to confirm if you still have any problems let us know. Thanks 

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Wadey1Author
April 11, 2023

Hi, on the app on my iPhone I don’t seem to have the icons you are referring too….

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Ashleigh1
April 11, 2023

Hi Wadey1, so you can't see any of these icons/steps?  See your latest data in the QuickBooks Online app

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Joey474717
September 29, 2023

I just downloaded the Sonoma OS and stupid me for doing it now my quickbooks immediately crashes without even opening up I saw a thread dates 3-23 where intuit was told of this problem by a beta user and it’s September now and intuit never put a patch the solution is to remove the software and reinstall it? Kinda backwards . Why not a patch 

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