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James Read
April 20, 2020
Question

IOS App stopped showing ship-to address

  • April 20, 2020
  • 1 reply
  • 0 views

I am reporting this bug to support, but if you use the IOS app, then from 7th April 2020 QBO leaves the ship-to address empty on the invoice, although it’s been entered.

 

The web app version works fine,  but all our users work on the road, so always use the IOS app.

 

 

This is across all our QuickBooks accounts, so must be happening to everyone.

1 reply

MJoy_D
MJoy_D
April 20, 2020

Thank you for posting, @James Read.

 

It's possible that piled-up cache in your application caused this unusual behavior.

 

To resolve this, you can hit the Clear Data option in the Storage section of your mobile phone to reset the app to its default state.

 

Here's how to clear app cache:

  1. Open Settings and swipe down and tap Safari.
  2. Swipe down again and select Clear History and Website Data, click it once again to confirm.

I'm here anytime you need further help in your mobile application by leaving a comment below. Take care and have a great rest of the day!

J
James ReadAuthor
April 20, 2020

Thanks MaryJoy

 

I’m not accessing via Safari on an iPhone. I’m using the Quickbooks IOS app on an iPhone (QBO version 20.04.1).

 

Am I right thinking clearing Safari cache won’t clear data stored in the QuickBooks app? 

Thanks

 

James

Rose-A
Rose-A
April 21, 2020

Good day, James Read.

 

I'd be glad to help you further and get this working for you.

 

Clearing Safari's cache is one way of resetting the application's data. If you're still getting the same issue, let's refresh your application's cache.

 

Here's how:

 

  1. Click the Menu ☰.
  2. Select Help & Feedback.
  3. Choose Refresh Data and then select Refresh.

Once done, try restarting your device. You can get more details in this article: Troubleshooting Quick-Start Guide for the QuickBooks Online app.

 

However, if the problem persists, I'd suggest creating your invoice on a web browser. Also, I would recommend getting in touch with our QuickBooks Support to have this investigated. Please use a different device from the one we will be helping you with.

 

You can always get back to me if you have any other QuickBooks concerns. Have a great day.

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