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July 7, 2023
Question

Is anybody else having issues with transactions from mettle bank

  • July 7, 2023
  • 1 reply
  • 0 views
I have to keep unblinking and reconnecting my bank to get up to date transactions

1 reply

July 7, 2023

Welcome to the QuickBooks Community!

 

We currently have an ongoing issue with the transactions from mettle bank. Rest assured our product engineers are diligently working on a fix.

 

To ensure you'll get an update about the resolution status, I recommend contacting our QuickBooks Support Team. This way, they can add your company to the list of affected users and provide this investigation number for easy tracking: INV-89558.

 

To reach them, you can follow the steps below:

 

  1. Sign in to your QuickBooks Online account.
  2. Click the Help button.
  3. In the QuickBooks Assistance chatbox, select Talk to a human and choose I still need a human.
  4. Select Contact Us.

 

Just in case you want to categorize bank transactions, feel free to check out this article for more guidance: Assign, categorise, edit, and add your downloaded banking transactions.

 

Thank you for your patience while we work on a fix. Please touch base with me here for all of your QuickBooks needs. I'm always happy to help.