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September 14, 2023
Question

Is anyone else having the same problems as me.! I have set up invoices and when sent to the customer the invoice is totally different from what I am looking at!

  • September 14, 2023
  • 1 reply
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I also have had invoice where a deposit has been added and had to speak to a customer about paying extra money! It’s embarrassing and I am thinking of going elsewhere!

1 reply

September 14, 2023

Hello anjeecraft, thanks for posting on the Community. 

 

The deposit function can be disabled within QuickBooks (Cog > Account & settings > Sales > Sales form content > Toggle off the slider beside deposit) if you do not want the option of this field when entering invoices. 

 

The invoice that shows when selecting print/preview is the version of invoice that will be sent to your customer. You can customise sales forms before sending by navigating to the Cog > Custom form styles > Select edit beside the template you want to use. 

 

If you have multiple templates, you can choose which one to use when entering the invoice by clicking Customise on the toolbar > select the desired template on the list. Hope this helps 🙂