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constructionayrs
May 11, 2021
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Is anyone having issues accepting transactions in the banking section on the app?

  • May 11, 2021
  • 2 replies
  • 0 views
Original commenter did not share additional details
Best answer by DivinaMercy_N

Thanks for joining this thread, @adc3.

 

To further determine the root cause of the issue. I highly recommend reaching out to our Technical Support team. They can create a formal investigation to know what's preventing you to accept transactions using the mobile app. Here's how:

 

  1. Go to the Help menu.
  2. From the Assistant tab, enter a brief description of your concern. Example: Problem accepting transactions using a mobile app. 
  3. Then, type Talk to a human.
  4. Select Yes, then Get help from a human.
  5. Choose either Start a Chat or Have us call you.

 

Our phone support operation is from Monday to Friday 8 AM to 10 PM, and on Saturday to Sunday 8 AM to 6 PM. For more info, please see this page: QuickBooks Online Support.

 

Then, to help you ensure that your transactions are accurately categorized, check out this article for guidance: Categorise and match online bank transactions in QuickBooks Online

 

As always, feel free to post again here if you have any further concerns about accepting transactions in QBO. I'm always here to help you. Thanks for dropping by. 

2 replies

A
Ashleigh1
May 11, 2021

Hello Constructionayrs, 

 

Welcome to the Community page, 

 

So when you try and accept the transactions in the banking section of the app what is exactly happening? Are you getting any error messages or anything showing up at all? Could you give us more information of what exactly is happening so we can help you? Have you tried on the web browser instead of the app does it work there or do you get the same thing happening? 

C
constructionayrsAuthor
May 11, 2021

When I accept a transaction, it says ‘transaction accept’ but then it doesn’t disappear off the screen like it usually does. Then when I try a second transaction it doesn’t do anything, it’s as if the accept button isn’t working. I have tried;

* Refreshing the transactions.

* Disconnecting the app and reinstalling.

* Switching my iPad off and back on again.

 

I have tried on the web browser and that is working fine, however I’m so used to using the app and prefer it.

E
EmmaM
May 11, 2021

Hello Constructionayrs, What version of the app are you using? Can you try resetting the app data?

A
adc3
May 17, 2021

I’m having the same problem.

App is allowing matching to invoices fine but won’t accept other transactions. Click on the ‘Accept’ button and nothing happens. Transactions just stays as waiting to be accepted on Banking.

 

When you go onto QuickBooks online on the web it works fine.

DivinaMercy_N
DivinaMercy_NAnswer
May 17, 2021

Thanks for joining this thread, @adc3.

 

To further determine the root cause of the issue. I highly recommend reaching out to our Technical Support team. They can create a formal investigation to know what's preventing you to accept transactions using the mobile app. Here's how:

 

  1. Go to the Help menu.
  2. From the Assistant tab, enter a brief description of your concern. Example: Problem accepting transactions using a mobile app. 
  3. Then, type Talk to a human.
  4. Select Yes, then Get help from a human.
  5. Choose either Start a Chat or Have us call you.

 

Our phone support operation is from Monday to Friday 8 AM to 10 PM, and on Saturday to Sunday 8 AM to 6 PM. For more info, please see this page: QuickBooks Online Support.

 

Then, to help you ensure that your transactions are accurately categorized, check out this article for guidance: Categorise and match online bank transactions in QuickBooks Online

 

As always, feel free to post again here if you have any further concerns about accepting transactions in QBO. I'm always here to help you. Thanks for dropping by. 

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