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jpfarebrother
January 18, 2023
Question

Is anyone having issues with transactions from Natwest not updating since 15/01/2023?

  • January 18, 2023
  • 2 replies
  • 0 views
Original commenter did not share additional details

2 replies

JessT
JessT
January 18, 2023

Hi jpfarebrother,

 

We've also received reports from other users about not getting updates from Natwest bank, and this issue is already relayed to our engineering team.

 

I recommend contacting our QBO Support, so they can get your account details in a more secure environment and link your account to the open ticket. That way, you'll receive updates straight from our engineers.

 

  1. Click on Help and click the Search tab.
  2. Click Contact Us at the bottom.
  3. Enter something like your Natwest bank not updating and click Continue.
  4. Select Chat.

 

In the meantime, you can download your transactions from your bank and upload them to QBO, so you can still update your books. Learn more about manually uploading transactions into QuickBooks Online.

 

Let me know if you have other questions about online banking. Take care and have a  good one.

G
Gillywoo
March 20, 2023

It happens to me every 3 months and has done for the last 2 years. It never seems to be resolved. I always have to contact support and then uninstall the app and loose all my data and have to go through and recategorise hundreds of transactions again! 
it’s incredibly frustrating! last time they gave me 3 months free as a gesture of good will but then were unable to actually honour that because I subscribe through apple. If there was any other alternative they would’ve lost me as a customer 9 months ago but it’s definitely the best accounting app I’ve come across apart from this reoccurring issue. The fact they just put the price up when the app is not even fit for purpose right now for natwest customers is a joke. 

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GeorgiaC
March 20, 2023

Hi Gillywoo, thanks for joining this thread - the bank feed does need re-authorized every 90 days as part of Open Banking regulations in the UK, however, you shouldn't have to re-categorize your transactions each time after this. Are you using QuickBooks Online or QuickBooks Self-Employed, and is your bank a standard NatWest business or personal account? 

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Gillywoo
March 20, 2023

I know. That’s the problem. Every single time I re authorise the account it stops updating and I go through a long drawn out process messaging help only to be eventually told to uninstall and reinstall the app which loses all my data and sees me spending hours having to re categorise transactions again. It has happened to me at least 5 times now. Every time I am told the issue will be fixed. It is never fixed. 
They tell me to long in on a desktop and to block cookies and all this annoying time consuming stuff but I don’t have a desktop so it’s really a huge parlava to have to drive to a friends house every 3 months just so I can use an app I pay £9.99 a month for which is supposed to work on my phone. 
it’s a natwest personal account. It active and connected and hasn’t updated since 8th March rendering the app unusable (again!!!!!)

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Gillywoo
March 20, 2023

It’s quickbooks self employed, natwest personal. 

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