Is anyone having problems trying to reconnect thier accounts with Santander? i can get as far as entering a one time passcode then it doesn't do anything once ive put that in.

Let's perform some steps and make sure that you'll be able to connect your bank, briony-farr.

But first, may I know what specific error are you getting when trying to connect your bank. There are times that the browser is full of frequently accessed page resources that may cause some unusual responses. You can try logging in to your account using a private browser (incognito) so we can isolate the issue.

Here's how:

• Press Ctrl + Shift + N (Google Chrome).
• Ctrl + Shift + P (Firefox).
• Control + Option + P (Safari).
   

If you're still unable to connect, log in to your online bank account instead. You should also be getting a message from there. You'll want to make sure to select the Don't show me the message again option so you'll not be experiencing issues. Then, go back to your default browser and make sure to clear your browser's cache to refresh the system and work with a clean slate.

You can also try switching to other supported browsers. However, if the issue persists, I suggest reaching out to our support team to investigate the cause, They also have the tools to pull up your account in a secure environment. Here's how to reach them:

1. Select the Help menu.
2. In the Assistant window, enter Talk to a human.
3. Enter your brief concern in the field.
4. Type in/click I still need a human until you see the Get help from a human option.
5. Choose a way to connect with our support.
    

In the meantime, to keep up with your bank transactions, you can download transactions from your bank and upload them in QuickBooks Online.

For your future reference, after connecting your bank, you'll be able to categorise and match transactions with what you've entered in QuickBooks.

Please let us know if you're still having issues connecting your bank. Remember, we're here to provide the best help that we can offer. Hope you'll have a great weekend!