It’s not intuitive if most of my customers message me to say they can’t see the invoice or my payment details. If you click on view invoice you should be able to view it straight away, not have to press view invoice 3 times!

Hello, Luke79.

Let's work together and get this sorted out.

We can do some troubleshooting steps to rule out if this unusual behavior is caused by a browser-related issue.

Let's start by opening your QuickBooks Self-Employed on a private browser or incognito. This mode will not save your browsing history.

Here are the keyboard shortcuts: 

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Option + P

Next, go to the Invoices tab and open the invoice. If you can see the payment after viewing the invoice once, go back to your regular browser and clear its cache. Clearing cache fixes certain problems, like loading or formatting issues on sites.

Finally, restart your browser to refresh the settings. Alternatively, try using a different supported browser.

To learn more about invoicing in QuickBooks Self-Employed, you can check out this article: Create invoices in QuickBooks Self-Employed.

Please keep me posted on how it goes after trying out the steps. I'll be around to help you out again. Take care and stay safe.