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Feb 1, 2021 1:28 PM UTC
Question

Journal and reconciliation

Hello,

 

I've entered a journal for a contra.  The Debtors amount is showing on my reconciliation screen, but the creditors amount is not.

 

Any ideas on what I've gotten wrong?

 

Many thanks.

1 reply

Feb 1, 2021 2:44 PM UTC

Hello Jay Bee, 

 

Welcome to the Community page, 

 

You are best off ringing the helpline on 0808 234 5337 and they will be able to set up a screen share with you and have a look at the journal and reconcile with you to see what is going on.