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JamesWoodcock
April 15, 2022
Question

Journal Voucher transaction not displaying against Customer Name

  • April 15, 2022
  • 1 reply
  • 0 views

Hello,

Seeking help with this inconsistent transaction type. 

Basically I have a Current Liabilities Deposit account (listed by Customer) where Customer Deposits are placed (these are upfront deposits made by Customers which they can redeem at a later date against their treatment costs). When a customer cancels their treatment appointment at very short notice they forfeit their deposit. To handle this transaction I do a Journal Voucher debiting the Deposit Account and crediting the Sales Account and as part of the journal voucher I specify in the drop down box the name of the Customer. The problem is that when this transaction is saved the Customer name is not recognised and comes up as "Not Specified" in the Deposit Account reports which is not satisfactory since I need it to recorded against the individual customer so that I can keep track of their Deposit Balance. Any ideas as to why this is happening and how it is corrected ? Many thanks

1 reply

Rose-A
Rose-A
April 15, 2022

Hey there, JamesWoodcock.

 

There are certain reports in QuickBooks Online that will not show the customer's name for journal voucher transactions.

 

As a way around, you might want to pull up the Sales by Customer Detail report. This will show all the transactions relevant to your customers as well as their balances.  Here's how:

 

  1. Click Reports in the left panel.
  2. Search for Sales by Customer Detail report.
  3. Filter the dates if needed.

 

Additionally, I recommend customising the report to get the specific details you need. You can also memorise it to save its current customisation settings. It serves as your record and helps you quickly access it for future use.

 

If there's anything else I can help you with, please let me know. I'd love to help and provide additional assistance. Have a good one.

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