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June 1, 2022
Question

Just noticed the email bounced on an invoice sent over a week ago. Is there anywhere I can check if there are any errors on emails for invoices?

  • June 1, 2022
  • 1 reply
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Checked an unpaid invoice and noticed the email bounced when it was sent over a week ago.  Is there anywhere I can check for email errors without looking at individual invoices?

1 reply

June 2, 2022

Good day, @Beckybluekat.

 

Yes, there's an option you can use to view the list of bounced emails with delivery errors in QuickBooks Online (QBO). 

 

If you don't get any notifications about emails not received by your customers, it's most likely because your email service provider's server does not provide us a notification of the delivery error.

 

To see the list of bounced emails with delivery errors, simply follow these steps:

 

  1. Go to Dashboard.
  2. Under Tasks, select View the errors

 

This will show you the list of emails with delivery errors sent through your email provider's server. In the delivery errors section, the delivery date, type, Ref No., Customer, error, and delivery method are found.

 

You can also check out these additional resources. These contain a guide on how to troubleshoot email delivery issues. They’re from another region, but the solutions also apply to your QuickBooks version.

 

 

Moreover, you can bookmark this link in your browser for future reference. It outlines the steps to resolve when customers are unable to receive your emails.


Reach out to me again if you have additional questions about emailing invoices and other QuickBooks-related concerns. I’ll get back to make sure this is taken care of for you. Have a good one.