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L
Lds
June 11, 2022
Question

'less cis' amount is not saving properly on Invoices. On the 'print or preview' it has disappeared and when Invoice actually sent it has disappeared also. Any help pls

  • June 11, 2022
  • 1 reply
  • 0 views
I gathered there was an issue that was apparently fixed. When initially saving an invoice the 'less cis' shows up on the 'view/edit' button. However, it does not appear on the 'print & preview' button now or more importantly when the invoice has been sent as I tried a dummy run on it.

1 reply

JenoP
JenoP
June 11, 2022

We'd really want to make sure that the template details are saved properly, Lds.

 

I can see that our engineers working on an investigation to determine why details aren't saved when customising invoice templates. 

 

We have also tracked all affected customers so we can send an email as soon as the issue is resolved. Having said that, please reach out to our phone or chat support teams and let them know to add you to INV-72361. They will be asking for your account details needed to add you to that list.

 

Here's how to reach out to them: 

 

  1. Click the Help menu in the upper-right hand corner of your QBO account.
  2. Type in "Talk to a human" in the chatbox, then press Enter.
  3. Select Get help from a human.
  4. Click Chat with us or Have us call you

 

We truly appreciate your patience while the issue is being worked on. Feel free to reach out to us again if you need anything else. 

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