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jenny Mc1
March 21, 2024
Question

Lost transactions after disconnecting and reconnecting bank account

  • March 21, 2024
  • 1 reply
  • 0 views

my connection to my bank account has been showing error messages and not working as it should recently, i was advised from QB support to disconnect my bank and reconnect. upon doing so, ive now lost around 2 years worth of reviewed bank transactions. they have disappeared from from a certain date. although manually imputed cash transaction have remained, as well as some of my outgoing bank transactions. except for the most recent month which everything has disappeared. im so confused to why this has happened. 

currently support are trying to see if they can fix this, has this happened to anyone else?!? 

two years of transactions is HUGE if i have to go back manually and sort this out, its going to take hours, if not days to back track all of that information. 

    1 reply

    G
    GeorgiaC
    March 21, 2024

    Hello jenny Mc1, thanks for reaching out to the Community

     

    In QuickBooks Self-Employed, it's recommended that the bank feed remains connected (some connection messages mean that the history will be deleted). 

     

    In most cases, we can recover all transactions to the newly connected account (or to the default Cash account) as previously categorised, meaning you won't have to re-do any work. 

     

    From checking, I can see that your case is in the hands of a member of our support team, who will continue to work towards restoring the lost transactions for you. 

     

    If you do require any additional support, please feel free to get back in touch below!

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