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kchcatering
March 21, 2023
Question

mandate currency and invoice currency does not match.

  • March 21, 2023
  • 1 reply
  • 0 views

Getting error "Your payment may not go through- Sorry, mandate currency and invoice currency does not match. Mandate currency is and the invoice currency is GBP. Direct debit will fail due to this, take required action to update the invoice currency same as mandate currency". Not able to send invoices.

1 reply

M
MirriamM
March 21, 2023

Hi there, @kchcatering.

 

This is currently an emerging issue that we are aware of and our engineering team are actively working to fix this for you. You can stay updated by contacting support and asking our phone agents to add you to our notification list. We'll email you once more information becomes available.

 

To reach them, click the ? Help button at the top-right corner and select Contact Us to talk with a live agent. Ensure to review their support hours to know when agents are available.

 

You'll also want to take a look at this article in case you want to add customisation to your sales form: Customise invoices, estimates, and sales receipts in QuickBooks Online.

 

Thanks for your patience as we continue working toward a resolution. Don’t hesitate to reach back out if you need anything else. I’m always here to help.

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