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accounts116
Feb 6, 2024 12:23 PM UTC
Question

Mobile app crashes trying to enter VAT rate on receipts

Mobile app version 27.84.0 on Android

I snap a receipt and go in to review it.  When I try and enter a "Tax Type" the app freezes then crashes.

I've tried emptying the cash, deleting data and Re syncing data, and problem persists.

Any suggestions welcome.  Chris

 

 

1 reply

GeorgiaC
Feb 6, 2024 2:37 PM UTC

Thanks for posting on the Community, Chris

 

I appreciate the troubleshooting steps you've completed so far. 

 

Since we don't have any similar reports of issues with receipt snap on Android at the moment, can I confirm if the problem persists after fully uninstalling and reinstalling the app? Since QuickBooks holds your data in the cloud, you won't lose any data during the process.

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