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Eliza Murphy
July 12, 2019
Question

My account for my Credit Card is connected to QBO however the transactions aren't appearing

  • July 12, 2019
  • 2 replies
  • 0 views
Original commenter did not share additional details

2 replies

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TaliaI
July 12, 2019

Hello Eliza,

 

Which bank is your credit card account with?

 

Thanks,

 

Talia

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Eliza MurphyAuthor
July 12, 2019
Thanks for replying Talia, it's with Tesco. I had trouble connecting as it was asking to confirm my telephone number on the banks website, but even though i have sorted this out, ever since it hasn't been pulling the data across, from sometime in June
IamjuViel
IamjuViel
July 12, 2019

I appreciate you for getting back to us, @Eliza Murphy.

 

Let's manually update your bank's connection with QuickBooks.  This process will restore the bank connection and will trigger updates to your bank transactions. 

 

Here's how:

    1. Ensure you’re able to login to your bank’s website.

    2. If you’re able to login successfully, kindly take note of the exact username and password you used.

    3. Log back into your QuickBooks Online account.

    4. Let’s perform a manual update on your connected bank account.     

         a. Go to the Banking menu.

         b. Choose the Banking tab. 

         c. Select your bank account.

         d. Click Update.

         e. If prompted, enter your Multi-Factor Authentication (MFA) credentials.

         f. Click Continue update.

 

For step-by-step instructions, you may refer to this article: How to manually update an account to fix banking errors.

 

If the issue persists, log in to your bank’s website and download a copy of your impacted transactions and upload them to QuickBooks Online via the WebConnect feature. For more detailed steps, you may check this article: Manually upload transactions into QuickBooks Online.

 

Also, you can check out these articles for additional insights::

You can always leave your comments below if you have other questions. I'm just a few clicks away.

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Naomi88
January 25, 2023

Hello

 

I am with Natwest and have refreshed my debit and credit cards with my quickbooks account. Its says successful but it's not showing charges for 2023 so it hasn't sync properly. What can I do? 

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emmam6
January 25, 2023

Hello Naomi88, Welcome to the Community. With Natwest, it may the case that you need to update your online banking privileges in order for the connection to be allowed to be synced. What we would suggest is looking into your online banking and looking for 3rd party connections in the settings and then once that is updated coming back to Quickbooks Online and refreshing the connection.

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