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June 22, 2024
Question

My app is notworking correctly the icons arnt their for invoice recipts etc what can i do ?

  • June 22, 2024
  • 1 reply
  • 0 views
The menus arnt their like normal 
To do what i need

1 reply

June 22, 2024

You need to perform some troubleshooting steps to ensure your icons show and function accordingly in your QuickBooks Online (QBO) app, treehunters. I'll guide you through the process.

 

I'd recommend clearing your app data to refresh the system and remove older files that cause this missing menus issue using the QBO app. 

 

If you're using an Android device, here's how:

 

  1. Go to the More icon at the top right corner of the screen.
  2. Choose Settings.
  3. Select Refresh Data and choose Yes.

 

If you're using an iOS device, here's how:

 

  1. Go to your phone's Settings.
  2. Select General, then choose iPhone Storage.
  3. Tap QuickBooks Online from the application list.
  4. Select Offload App to free up the storage without deleting the documents and data for the app.

 

After that, relaunch the app and log back in to complete your tasks.

 

In case the issue persists, I'd recommend uninstalling (tap and hold the app icon) and reinstalling the app. This is to ensure the version you'll be using is updated.

 

Additionally, you can track the status of your invoices and receive payments using the QuickBooks mobile app. To guide you through the steps, check out the articles below:

 

 

Please know that I'm just a reply away if you need further assistance managing customers and sales transactions using the QBO app. Take care, and have a good one.