My bank transactions are not showing in QuickBooks

Great having you join us here in the Community, @childcareatcarol. I’d be glad to help you fix this issue about your transactions not showing in QuickBooks Online.

One possible reason why transactions appear is due to filters on the page. In the meantime, you’ll want to review and ensure they're clear.

Please see this sample screenshot for reference:


Otherwise, there are times that an issue like this occurs when we encounter a browser-related issue. We can fix this by running some basic troubleshooting steps.

I suggest performing the steps through a private window. It's the best place to check browser-related issues while working with QuickBooks. To save you time, use either of these keyboard shortcuts:

• Google Chrome: Ctrl + Shift + N
• Safari 11 or newer: ⌘ + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P

 
If it works fine, you can go back to your original browser and clear its cache to start fresh. You can also use another supported and up-to-date browser to narrow down the result.

I’d appreciate any additional details you can provide regarding your concern, like what specific bank are you referring to? This way, I can share accurate information with you.

When everything is all set, you'll want to check out these articles for guidance. These can guide you further on how to categorize your transactions and reconcile your account flawlessly: 

• Categorise and match online bank transactions.
• Reconcile an account in QuickBooks Online.

 
Fill me in if you have additional questions about bank feeds or downloading bank data. I'm always here to help. Take care always.