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sallybennett1
March 25, 2020
Question

My credit card feed is showing the bank balance incorrectly. It is showing the available credit on my account rather than the actual balance. Anyone else getting this?

  • March 25, 2020
  • 3 replies
  • 0 views
Original commenter did not share additional details

3 replies

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EmmaM
March 25, 2020

Hello Sallybennett1

 

Can we confirm which bank this is with and also is the credit card a parent card with multiple sub-users?

 

Thanks

 

 

S
sallybennett1Author
March 25, 2020

Hi Emma

 

It was Lloyds and was a personal credit card.  However, it is now back to normal this evening and showing the correct balance.  If you did something remotely to fix it, thank you very much!

 

Best wishes

Sally

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vcl_kc
May 26, 2020

I am getting the same now with a business credit card. It is showing the available credit, not the balance on the card. It is NatWest/Clearspend.

MaryLandT
MaryLandT
May 28, 2020

Hello again, Bubbleboy,

 

I've responded to your post yesterday. Since you're getting the same results after reconnecting the account, I highly suggest getting back in touch with our support. I know you've already contacted them. However, they can create a ticket and send it to our Product Team for further investigation.

 

Here's how to contact them:

  1. Sign in to your QuickBooks Online company.
  2. Select Help (?) at the top right.
  3. Select Contact Us to connect with a live support agent.

Thank you for your patience and understanding about this behavior. Keep me posted if there's anything else I can help you today. I'm always right here to help.

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Bubbleboy
May 28, 2020

Thanks for getting back to me MaryLandT

 

I have contacted online chat support again today and have not really got anywhere is it possible to raise a ticket directly as i don't really have the time to go through another support chat as it takes quite some time to go through what is going on each time.

 

Many Thanks

MariaSoledadG
MariaSoledadG
May 28, 2020

I want to make sure that I'll be able to address you, Bubbleboy.

 

Since there's a need to pull up your account, I recommend contacting our support team to help you verify why is this happening. They have the tools to pull up your account in a secure environment and confirm if there's a need to create a ticket for this issue.

 

Here's how to reach them.

  1. Sign in to your QuickBooks Online company.
  2. Go to Help (?).
  3. Select Contact Us.
  4. Enter your concern, then select Let's talk.
  5. Choose a way to connect with us:
    • Start a chat with a support expert.
    • Get a callback from the next available expert.
    • Ask the community to get help from businesses like yours.

I have these help articles if in case you have any other questions about QuickBooks: Banking for QBO.

 

Let us know if you need any other concerns. We'll always be around to help.

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