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sarah91
April 1, 2020
Question

My custom invoice numbers used to be sequential. They are not anymore, and keep reverting back to an arbitrary number.

  • April 1, 2020
  • 12 replies
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12 replies

BettyJaneB
BettyJaneB
April 1, 2020

Hello there, @sarah91.

 

I have some insights to share regarding some factors that can change the sequence of your invoice number in QuickBooks Online.

 

Let's start with having the Custom transaction numbers feature enabled. This option will let you enter any number or letter format on the invoice. I recommend checking if this option is not turned on, for it can be the reason for the arbitrary numbers on invoices.

 

To do that:

  1. Click on the Gear icon.
  2. Select on Account and Settings.
  3. Select Sales, then press on anywhere within the Sales form content section.
  4. Make sure that the box next to Custom transaction numbers is not checked. 
  5. Hit on Save and then Done.

If this has been enabled, you can visit the Audit Log of your QuickBooks to verify if you made the changes into your account. Here's a link that you can refer to on how to utilize this feature in QBO: Use the audit log in QuickBooks Online.

 

Moreover, if you happen to confirm that there are no modifications made into your account, I suggest accessing QBO on a private window. The collected cache on your browser may lead to odd problems in the system like that one that you experienced. 

 

If invoice numbers are now in sequence, you'll need to go back to your regular browser and clear its cache. This way, you can open QuickBooks in a clean slate and prevent this hurdle from occurring.

 

Lastly, I'm adding here some links about customizing numbers on the sales forms in QBO for reference: 

If there's anything else that I can help you with, I'm just a reply away. Thanks for coming, and stay safe, Sarah.

sarah91Author
April 1, 2020

Hi BettyJaneB,

 

I can confirm the custom transaction numbers are switched on.  I have tried doing this in incognito mode too, to ensure the cache is not causing the issue.  I have also tried this on a number of different devices.  The problem exists on all devices, and whether I have cleared the cache or not.

 

When I signed up for QBs in 2014, the first invoice was numbered 10003.  The next one should be 10429, however when I click new invoice it keeps trying to number it 2508.

 

This has been happening since last month, and I did report it, but to no response from QB's yet, hence I have decided to use the forum.  I have checked the audit log, and I can't see anything in there that relates to a change.

 

I have a number of recurring transactions which auto-generate invoices each month, and I am currently having to go in and manually amend these, which is no good at all.

 

Please urgently advise.

EmmaM
April 1, 2020

sarah91

 

Hello 

 

When you change the invoice number in the box to  10429 and then save the invoice. Does the next invoice you create then go to 2508 instead of carrying on the other sequence?

Are there other invoices that go from the 2500 sequence?

 

Thanks

 

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