My customer has tried using two different credit cards to pay invoice. What can the issue be?

Thank you for providing me with the details of the payment issue your customer is experiencing, Melissa. I am here to assist you in resolving the issue.

As your customer mentioned the possibility of a delay in the Intuit system, it would be wise to wait for some time and keep an eye on the payment status. In most cases, delayed payments are resolved automatically once the system updates.

Additionally, advise your customer to contact their bank and provide them with the transaction details or reference numbers associated with the payment attempts. They will be able to check the status of the payment and confirm if the funds have been deducted from their account.

If the payment delay persists, or if your customer receives any error messages indicating a payment failure, it would be best to reach out to QuickBooks Online Support. They have the necessary tools and resources to investigate and resolve payment-related issues. Provide them with the details of the attempted payments and any error messages received to expedite the resolution process. 
 

Here's how you can contact QuickBooks Online Support: 
 

1. Go to the Help icon and choose Search.
2. Click the Contact Us button and enter your concern.
3. Press Continue.

See this article for our operating hours: QuickBooks Online Support. It includes the schedule so you can call us at a time convenient to you.

I'm adding these resources that will guide you in personalizing sales forms and receiving customer payments:

• Customise invoices, estimates, and sales receipts in QuickBooks Online
• Record invoice payments in QuickBooks Online

I hope this information helps you resolve the payment issue quickly. If you need any further assistance, please let me know.