My customers aren’t receiving my invoices

Hi userskylinetreesurge!

Thank you for posting here. Let me help you in sending the invoices.

When sending invoices by email, you'll want to make sure to enter the right and active email address. Open the invoice, edit the Customer email field, then tap the Save and send.

Also, you'll want to advise them to check if there's an issue with their email server. This could be the reason why they didn't receive the invoices.

In addition, you can perform some basic browser troubleshooting steps. You'll want to use an incognito window and resend the invoice from there. Incognito won't save your browsing history which can result in an error. These are some of the shortcut keys:

• Google Chrome: Ctrl + Shift + N
• Safari 11 or newer: ⌘ + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P

Also, you'll want to clear the cache and make sure you're using a supported and up-to-date browser. This can fix any browser-related issues.

If you need detailed steps on how to receive customer payment, you can check this article: Record invoice payments in QuickBooks Online.

Keep on posting here if you have other concerns. Wishing you all the best!